The Kitchen is one of the fastest-growing companies in pickleball and we need someone to be the right-hand person to our CEO. We're searching for a Director of Operations who has strong leadership skills and the ability to approach business with a creative point of view.
The Director of Operations will be the glue behind most everything that we do. This person will lead our team to be efficient, productive, and effective. The Director of Ops will be involved in helping plan and execute curated and large-scale events. This person will lead the charge in making sure that our amazing new headquarters in the St. Elmo district of Austin, Texas, is running smoothly. The ideal candidate has extensive experience within our industry or in startups, preferably having worked their way up to an executive role. We believe this trajectory helps a person develop a unique mix of business and management expertise, plus proficiency with practices, policies, and procedures. When it comes to solving problems, none are too big or small.
This person must be in Austin or willing to relocate.
Benefits:
- Salary based on experience
- Potential equity in The Kitchen based on relevant experience
- Unlimited vacation within reason
- All the free pickleball swag and gear you could want
- Opportunities to meet not only the stars of the pickleball world, but also hobnob with celebrities we have established relationships with such as Jamie Foxx, Drew Brees, Rob Gronkowski, etc.
- A chance to get owned on the court by our founder Jared Paul, while owning our co-founder Dane Iliff!
Responsibilities:
- CEO Vision Execution: Execute the CEO's vision for operations and events.
- Operational Efficiency: Ensure the company is running efficiently and effectively.
- Process Analysis: Analyze internal operations and identify areas for process and systems enhancement.
- Workflow Maintenance: Maintain existing workflows while evaluating and improving business procedures.
- Strategic Action: Translate the company's strategy into actionable steps for growth and identify areas for streamlining.
- Problem Solving: Review problems from every angle, incorporate different perspectives, and foster team meetings to reach the best decisions.
- Meeting Coordination: Plan and run daily and weekly all-hands meetings.
- KPI Monitoring: Monitor and analyze key performance metrics (KPIs) to ensure operational efficiency.
- Strategy Implementation: Implement business strategies and plans aligned with short- and long-term objectives.
- Financial Oversight: Potentially assist with invoicing, accounts receivable (AR), and managing the bookkeeper.
- HQ Management: Ensure smooth operations at headquarters, including managing contractors such as cleaners and maintenance teams.
- Event Execution: Plan, operate, and execute (on-site) all aspects of curated and large-scale events.
- Fulfillment Management: Manage the fulfillment process for brand merchandise and products.
Requirements:
- Four or more years of experience in operations role
- High attitude and high aptitude
- Process and detail oriented
- Efficient multitasker while also able to prioritize tasks
- Project management and organizational skills
- Develop a deep understanding of The Kitchen’s products and services
- Ability to diagnose problems quickly and foresee potential issues
- Have experience using communication (i.e. Slack) and task-management softwares (Monday & Notion)
- Solid grasp of data analysis and performance metrics
- Ability to adapt to a fast-moving market